ServeRAID batteries have limited useful life - IBM ServeRAID Controller

Source

RETAIN tip: H001648

Symptom

This is an official IBM statement release for IBM ServeRAID Controllers with backup battery options.

This RETAIN Tip is designed to assist users when ServeRAID Controller batteries have reached end of life.

Affected configurations

The system is configured with one or more of the following IBM Options:

• IBM MegaRAID 8480 SAS PCI-Express RAID adapter, Option part number 39R8850, replacement part number (CRU) 39R8852 - Adapter
• MegaRAID 8480 SAS PCI-Express RAID Controller - Battery, any replacement part number (CRU)
• ServeRAID M5000 Series Battery Kit, Option part number 46M0917, any replacement part number (CRU)
• ServeRAID M5015 SAS/SATA Controller, Option part number 46M0829, replacement part number (CRU) 46M0851
• ServeRAID-3H Ultra2 SCSI Controller - Battery Backup 32MB Cache, Option part number 28L1003, any replacement part number (CRU)
• ServeRAID-3HB Ultra2 SCSI Controller - Battery Backup 32MB Cache, any replacement part number (CRU)
• ServeRAID-4H Ultra160 SCSI Controller - Cache Battery, any replacement part number (CRU)
• ServeRAID-4H Ultra160 SCSI Controller, Option part number 37L6889, replacement part number (CRU) 37L6892 - Adapter
• ServeRAID-4M Ultra160 SCSI Controller (Japan), Option part number 19K0565, replacement part number (CRU) 00N9543 - Adapter
• ServeRAID-4M Ultra160 SCSI Controller, Option part number 37L6080, replacement part number (CRU) 37L7258 - Adapter
• ServeRAID-4Mx Ultra160 SCSI Controller, Option part number 06P5736, replacement part number (CRU) 06P5737 - Adapter
• ServeRAID-5i Controller, Option part number 25P3492, replacement part number (CRU) 02R0970 - Adapter
• ServeRAID-6M Controller (128 MB Cache), Option part number 32P0033, replacement part number (CRU) 39R8821 - Adapter
• ServeRAID-6M Controller (256 MB Cache), Option part number 02R0988, replacement part number (CRU) 39R8822 - Adapter
• ServeRAID-6i Controller, Option part number 39R8793, replacement part number (CRU) 71P8627 - Adapter
• ServeRAID-6i+ Controller - Cache Battery for 6M and 6i, replacement part number (FRU) 71P8628, any replacement part number (CRU)
• ServeRAID-6i+ Controller, Option part number 13N2190, replacement part number (CRU) 13N2195 - Adapter
• ServeRAID-7k Controller - Battery pack, any replacement part number (CRU)
• ServeRAID-7k Controller, Option part number 39R8800 replaces 71P8642, replacement part number (CRU) 71P8644 - Adapter
• ServeRAID-8i Controller, Option part number 13N2227, replacement part number (CRU) 39R8731 - Adapter
• ServeRAID-8k SAS Controller, Option part number 25R8064, replacement part number (CRU) 25R8076 - Adapter
• ServeRAID-8s SAS PCIe Controller, Option part number 39R8765, replacement part number (CRU) 39R8785 - Adapter
• ServeRAID-MR10M SAS/SATA Controller, Option part number 43W4339, replacement part number (CRU) 43W4341 - Adapter
• ServeRAID-MR10i SAS/SATA Controller, Option part number 43W4296, replacement part number (CRU) 43W4297 - Adapter
• ServeRAID-MR10ie (CIOv) Controller - Battery, Option part number 46M0800, any replacement part number (CRU)
• ServeRAID-MR10is Vault SAS/SATA Controller, Option part number 44E8695, replacement part number (CRU) 44E8696 - Adapter
• ServeRAID-MR10k SAS/SATA Controller, Option part number 43W4280, replacement part number (CRU) 43W4282 - Adapter

This tip is not system specific.

This tip is not software specific.

Solution

None, this is a permanent restriction, there will be no solution.

Additional information

IBM strongly recommends checking the battery's health as part of a scheduled maintenance plan. IBM ServeRAID batteries can be consumable items, depending on the machine type, model of the host server, and the replacement part number.

Prior to sending out the replacement part, IBM employees will check each affected host server to determine whether or not the battery is a consumable part and advise the customer accordingly.

Users should install and monitor battery conditions using the IBM ServeRAID Manager application for the following IBM ServeRAID controller models: 4M, 4H, 4Mx, 5i, 6i, 6i+, 6M, 7k, 8i, 8k, and 8s. All have cache backup batteries of which the battery status can be checked on the controller properties Status tab.

Users should install and monitor battery conditions using the IBM MegaRAID Storage Manager (MSM) application for the following controller models: MegaRAID 8480, IBM ServeRAID MR10i, MR10is, MR10ie, MR10M, MR10k, and M5015. If installed, the cache backup battery status can be checked on the battery backup unit (BBU) properties tab.

Once batteries have reached their maximum lifespan, users can purchase a new replacement battery at their convenience.

Based upon availability, batteries will be shipped on the next business day.

Users can order the IBM ServeRAID batteries as a Customer Replaceable Unit (CRU) from of the following:

• By telephone, in the US: 1 (877) 719-0841, option 1 (parts order)
• By web: http://www.ibm.com/shop/US/maintenanceparts

As a convenience to our users, listed below are battery replacement part numbers (FRUs).

• ServeRAID 4x Controller Battery (replacement part number (FRU) 37L6903)
• ServeRAID 5i Controller Battery (replacement part number (FRU) 25P3482)
• ServeRAID 6i Controller Battery (replacement part number (FRU) 39R8799)
• ServeRAID 7k Controller Battery (replacement part number (FRU) 39R8804)
• ServeRAID 8k Controller Battery (replacement part number (FRU) 25R8088)
• ServeRAID 8i and 8s Controller Battery (replacement part number (FRU) 25R8118)
• ServeRAID MR10is and MR10M Controller Battery (replacement part number (FRU) 43W4342)
• ServeRAID MR10i Li-Ion Controller Battery (replacement part number (FRU) 43W4342)
• ServeRAID MR10i NiMH Controller Battery (replacement part number (FRU) 43W4301)*
• ServeRAID MR10ie Controller Battery (replacement part number (FRU) 69Y1916)
• ServeRAID MR10k Controller Battery (replacement part number (FRU) 43W4283)
• ServeRAID M5015 Controller Battery (replacement part number (FRU) 43W4342)
• MegaRAID 8480 Controller Battery (replacement part number (FRU) 39R8853)

Refer to RETAIN tip H19142 (MIGR-5077853) for details on the transition from NiMH to Li-Ion batteries.