H201983: Recommended drive firmware upgrade - IBM Disk Systems



Source

RETAIN tip: H201983

Symptom

Under idle conditions, some drives may exhibit a higher than expected failure rate.

The affected drives are listed below:

Fibre Channel Drives
Product ID Size
ST373455FC 73 GB
ST3146855FC 146 GB
ST3300655FC 300 GB
ST3450856FC 450 GB
ST3300656FC 300 GB
ST3146356FC 146 GB
ST3450056FC 450 GB
ST3300056FC 300 GB
ST3146756FC 146 GB
ST3600057FC 600 GB
ST3450857FC 450 GB
ST3300657FC 300 GB
ST3600957FC 600 GB
ST3450757FC 450 GB
ST3300557FC 300 GB

Serial Attached SCSI (SAS) and Nearline SAS (NL-SAS) Drives
Product ID Size
ST373455SS 73 GB
ST3146855SS 146 GB
ST3300655SS 300 GB
ST3450856SS 450 GB
ST3300656SS 300 GB
ST3146356SS 146 GB
ST9300603SS 300 GB
ST9146803SS 146 GB
ST9300503SS 300 GB
ST9146852SS 146 GB
ST3600057SS 600 GB
ST3450857SS 450 GB
ST3300657SS 300 GB
ST3600957SS 600 GB
ST9500430SS 500 GB
ST9600204SS 600 GB
ST9600104SS 600 GB
ST32000444SS 2 terabytes (TB)
ST31000424SS 1 TB
ST3300555SS 300 GB
ST3146755SS 146 GB
ST373355SS 73 GB

Serial Advanced Technology Attachment (SATA) Drives
Product ID Size
ST31000340NS 1 TB
ST3750330NS 750 GB
ST3500320NS 500 GB

Affected configurations

The system may be any of the following IBM servers:

  • DS4300 (FAStT600) Dual Controller and Turbo Storage Server, type 1722, any model
  • DS4500 (FAStT900) Storage Server, type 1742, any model
  • DS4700 Storage Server, type 1814, any model
  • DS4800 Storage Server, type 1815, any model
  • EXP3000, type 1727, any model
  • IBM System Storage DS3200, type 1726, any model
  • IBM System Storage DS3300, type 1726, any model
  • IBM System Storage DS3400, type 1726, any model
  • IBM System Storage DS3950 Express, type 1814, any model
  • IBM System Storage DS5020 Disk Controller (1814-20A), any model
  • IBM System Storage DS5100 Storage Controller, type 1818, any model
  • IBM System Storage DS5300 Storage Controller, type 1818, any model

The system is configured with one or more of the following IBM Options:

  • EXP395 Express Expansion Unit (1814-92H), any model
  • EXP420 Storage Enclosure, type 1812, any model
  • EXP810 Storage Enclosure, type 1812, any model
  • IBM System Storage EXP3512 Express, type 1746-A2E
  • IBM System Storage EXP3524 Express, type 1746-A4E
  • IBM System Storage EXP5000 Storage Expansion Unit, type 1818, any model
  • IBM System Storage EXP5060 High Density Enclosure, type 1818, any model
  • IBM System Storage EXP520 Storage Expansion Unit (1814-52A), any model

This tip is not software specific.

Workaround

Upgrade the drive firmware to the level listed in the following (or later):

Fibre Channel Drives
Product ID Firmware Level
ST373455FC B97A
ST3146855FC B97A
ST3300655FC B97A
ST3450856FC B98A
ST3300656FC B98A
ST3146356FC B98A
ST3450056FC E098
ST3300056FC E098
ST3146756FC E098
ST3600057FC B9A2
ST3450857FC B9A2
ST3300657FC B9A2
ST3600957FC E9A2
ST3450757FC E9A2
ST3300557FC E9A2

Serial Attached SCSI (SAS) and Nearline SAS (NL-SAS) Drives
Product ID Firmware Level
ST373455SS BA2D
ST3146855SS BA2D
ST3300655SS BA2D
ST3450856SS BA4C
ST3300656SS BA4C
ST3146356SS BA4C
ST9300603SS B53B
ST9146803SS B53B
ST9300503SS E536
ST9146852SS B629
ST3600057SS BA56
ST3450857SS BA56
ST3300657SS BA56
ST3600957SS EA53
ST9500430SS BD14
ST9600204SS B547
ST9600104SS E543
ST32000444SS BC26
ST31000424SS BC26
ST3300555SS BA38
ST3146755SS BA38
ST373355SS BA38

Serial Advanced Technology Attachment (SATA) Drives
Product ID Firmware Level
ST31000340NS BB14
ST3750330NS BB14
ST3500320NS BB14

These firmware files are available in the IBM DS ESM or hard drive firmware package version 1.78 (or later) or the IBM DS3K hard drive firmware package version 4.11 (or later).

Additional information

This update will enhance the drive firmware with improved algorithms that manage the drive's idle-time behavior.

Applicable countries and regions

 


Document id:  MIGR-5086967
Last modified:  2013-03-18
Copyright © 2014 IBM Corporation