ECA078: 300 gigabytes (GB) (49Y7424), 600 GB (49Y7426) and 900 GB (49Y7427) Hard Disk Drive (HDD) alert - IBM Servers and BladeCenter



Source

RETAIN tip: H205539

Purpose

This Engineering Change Announcement (ECA) provides guidance for the replacement of a limited number of 2.5-inch 300 gigabytes (GB), 600 GB, and 900 GB 10,000 revolution per second (RPM) 6 gigabit per second (Gbps) Serial Attached SCSI (SAS) Space-saving Form Factor (SFF) Option Hard Disk Drives (DDs) in a limited number of IBM System x, BladeCenter and xSeries systems.

This ECA is "Fix On Contact".

This ECA is scheduled to be withdrawn October 10, 2014.

To order this ECA, contact your IBM Service Provider or contact your appropriate Support Center for your geography, (for instance, in the U.S., contact 800-IBM-SERV (800-426-7378).

Note: The IBM "Directory of Worldwide Contacts" is available from the following URL:

  http://www.ibm.com/planetwide/region.html

Features

With B/M

Machines Affected and/or Feature/Device Description

B/M to be Installed

Service Hours

System Hours

OPTN

B/M42D0612

300 GB (49Y7424) HDD

B/M42D0613

02.0

02.0

OPTN

B/M42D0627

300 GB (49Y7424) HDD

B/M42D0628

02.0

02.0

OPTN

B/M42D0637

300 GB (49Y7424) HDD

B/M42D0638

02.0

02.0

OPTN

B/M44W2193

300 GB (49Y7424) HDD

B/M42D0638

02.0

02.0

OPTN

B/M49Y1991

300 GB (49Y7424) HDD

B/M49Y1992

02.0

02.0

OPTN

B/M49Y2003

600 GB (49Y7426) HDD

B/M49Y2004

02.0

02.0

OPTN

B/M49Y2022

600 GB (49Y7426) HDD

B/M49Y2023

02.0

02.0

OPTN

B/M49Y2027

600 GB (49Y7426) HDD

B/M49Y2028

02.0

02.0

OPTN

B/M90Y8751

600 GB (49Y7426) HDD

B/M90Y8782

02.0

02.0

OPTN

B/M81Y9650

900 GB (49Y7427) HDD

B/M81Y9651

02.0

02.0

OPTN

B/M81Y9927

900 GB (49Y7427) HDD

B/M81Y9651

02.0

02.0

OPTN

B/M81Y9654

900 GB (49Y7427) HDD

B/M81Y9655

02.0

02.0


Physical Check

To qualify if a hard disk drive is applicable for this ECA, check the following conditions are met:


  1. CAPACITY OPTION 11S BARCODE
    300 GB 42D0612 11S49Y7424
    300 GB 42D0627 11S49Y7424
    300 GB 42D0637 11S49Y7424
    300 GB
    44W2193 11S49Y7424
    300 GB 49Y1991 11S49Y7424
    600 GB 49Y2003 11S49Y7426
    600 GB 49Y2022 11S49Y7426
    600 GB 49Y2027 11S49Y7426
    600 GB 90Y8751 11S49Y7426
    900 GB 81Y9650 11S49Y7427
    900 GB 81Y9927 11S49Y7427
    900 GB 81Y9654 11S49Y7427

Additional means to identify affected units:

Below is an example picture of a 2.5-inch 600 GB 6 Gb 10k SAS hard disk drive. The disk is from the affected manufacturer and contains the correct base drive (for instance, 49Y7424, 49Y7426, or 49Y7427), the serial number is contained in the affected serial number range, and the manufacturing date falls within 2012-01-13 and 2012-04-12.

Image of sample hard drive



Symptom

Multiple 03/11 errors could be exhibited in the operating system and Serial Attached SCSI (SAS) controller logs. Multiple failed read operations will proceed the disk being rendered inoperable.

Prerequisites

None.

Companion

None.

Concurrent

None.

Additional information

An IBM vendor manufacturing issue will lead to early life head failures on the 300 GB 10K 6 Gb SAS and 600 GB 10K 6Gb SAS hard disk drives.

Solution

HDD drives determined to be in the applicable serial number range need to be replaced. Reference RETAIN tip H205434 for the complete IBM support action plan.

Customer Replacement Units (CRU) can be obtained by contacting 800-IBM-SERV and referencing RETAIN tip H205434. The hard disk drive CRU numbers are:

CRU DESCRIPTION
42D0613 300 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Hot-Swap HDD
42D0628 300 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Slim Non Hot-Swap HDD
42D0638 300 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Slim Hot-Swap HDD
49Y1992 300 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Simple Swap HDD
49Y2004 600 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Slim Hot-Swap HDD
49Y2023 600 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Slim HDD
49Y2028 600 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Simple-Swap HDD
90Y8782 600 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Hot-Swap HDD
81Y9651 900 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Slim Hot-Swap HDD
81Y9655 900 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Slim Simple Swap HDD

Workaround

Customers with large production install bases can contact their customer service representative to work with the project office for alternative service measures.

Notes

This ECA is to be applied "On Contact" with the HDDs identified in the "Physical Check" section of this document. Accomplish whenever contact is made.

Systems/Equipment identified in the "Physical Check" section of this document. Accomplish whenever contact is made.

This ECA is scheduled to be withdrawn August 1, 2014.

System Hours equal the estimated time that the machine is unavailable to the customer.

Service Hours (SSR/CE Hours) equal the total number of estimated hours required to install the CRU, including preparation, actual installation, testing, standby and reporting time.

Service Hours does not include travel.

Service Hours includes System Hours.

Parts in "Features" Section, under "B/M to be Installed" column, MUST BE Ordered Code "B".

PARTS DISPOSITION:

 

The removed parts are the property of IBM and should be returned as per your country guidelines and local branch office procedures.

Customers who have a Hard Disk Drive Retention Policy, e.g. Banking and Trading industry, will need to engage the project office prior to service.

AMERICAS:

 

This ECA has been structured to be fulfilled by CRU order. All field service support requests must first be committed and approved by the IBM project office. Customers who require more than 3 HDDs OR onsite field service will be handled by IBM System X Project Office via CMT.

Business Partners:

 

Warranty claims for ECA Reimbursement should be submitted via ServiceBench. Refer to the Service Support Guide (SSG) for details.

EMEA:

 

IBM TSS (Technical Support Services):

 

CEs should record all time and parts to Service Code 33, ECA078, M/T, Other Office 990.

Applicable countries and regions

 


Document id:  MIGR-5090022
Last modified:  2013-12-02
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