High IOPS adapter shipping requirements - IBM System



Source

RETAIN tip: H207462

Symptom

After shipping the server with the adapters installed, the system does not recognize one or more High I/O Operations Per Second (IOPS) Peripheral Component Interconnect Express (PCIe) adapters.

Issuing the command 'fio-status' returns this output:

  Retrieving Fusion-I/O product information...
No Fusion-I/O drives were found in the system.
Error: Could not locate and map any ioDimms
No Fusion-I/O drives were found in this system.

Affected Configurations

The system can be any of the following IBM servers:

  • System x3550 M2, type 7946, any model
  • System x3550 M3, type 4254, any model
  • System x3550 M3, type 7944, any model
  • System x3550 M4, type 5459, any model
  • System x3550 M4, type 7914, any model
  • System x3650 M3, type 4255, any model
  • System x3650 M3, type 5454, any model
  • System x3650 M3, type 7945, any model
  • System x3650 M4, type 7915, any model
  • System x3650 T, type 7980, any model
  • System x3650, type 1914, any model
  • System x3650, type 7979, any model
  • System x3655, type 7943, any model
  • System x3655, type 7985, any model
  • System x3690 X5, type 7147, any model
  • System x3690 X5, type 7148, any model
  • System x3690 X5, type 7149, any model
  • System x3690 X5, type 7192, any model
  • System x3755 M3, type 7164, any model
  • System x3850 X5, type 7143, any model
  • System x3850 X5, type 7145, any model
  • System x3850 X5, type 7146, any model
  • System x3850 X5, type 7191, any model

The system is configured with one or more of the following IBM options:

  • 160 GB High IOPS SS Class SSD PCIe Adapter, option 46M0877, any replacement part number
  • 320 GB High IOPS MS Class SSD PCIe Adapter, option 46M0898, any replacement part number
  • 320 GB High IOPS SLC PCI-E Adapter, option 81Y4535, any replacement part number
  • 640 GB High IOPS MLC Adapter, option 81Y4531, any replacement part number
  • 640 GB High IOPS MLC Duo Adapter, option 68Y7383 (CTO), any replacement part number
  • 640 GB High IOPS MLC Duo Adapter, option 81Y4519, any replacement part number
  • 640 GB High IOPS SLC Duo Adapter, option 81Y4539, any replacement part number

This tip is not software specific.

Solution

Take the following steps to avoid the reported symptoms when shipping a server and all IBM High IOPS adapters:

  1. Remove the High IOPS adapter from the server.


  2. Ship the High IOPS adapter separately and individually within the original ElectroStatic Discharge (ESD)-resistant shipping materials supplied by the vendor (ESD bag, foam, box, all original material).


  3. At the destination, reinstall the High IOPS Adapter after the server has been mounted within the server's final installation rack to prevent any form of flex damage.

Additional Information

The High IOPS part is not certified to ship installed within a system.

Applicable countries and regions

 


Document id:  MIGR-5092425
Last modified:  2013-01-18
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