MSM 13.01.04.00 alert function does not work on Japanese operating system - IBM BladeCenter and System x
RETAIN tip: H21588
After MegaRAID Storage Manager (MSM) v13.01.04.00 or v13.04.04.00 is installed on the Japanese version of Windows Server 2008 Operating System or Red Hat Linux, the following alert delivery methods do not work.
Note: The MSM log does provide these alert methods.
The system is configured with at least one of the following:
This tip is not system specific.
This tip is not option specific.
Note: This does not imply that the network operating system will work under all combinations of hardware and software.
Please see the compatibility page for more information:
If users prefer to use MSM v13.01.04.00 or v13.04.04.00 in Japanese, it is required to install the MegaRAID Storage Manager v13.01.04-JP or v13.04.04-JP Japanese package that can be downloaded from the IBM web site.
The file is available by selecting the appropriate Product Group, type of System, Product name, Product machine type, and Operating system on IBM Support's Fix Central web page, at the following URL:
If users prefer to use MSM v13.01.04.00 or v13.04.04.00 in English, one of the following workarounds is required:
Before applying workarounds, make sure MSM GUI window is closed.
Windows operating system:
Linux operating system:
The MSM application v13.01.04.00 or v13.04.04.00 creates 'en' and 'ja' folders under $MSMHOME/Common/Languages and $MSMHOME/Languages upon installation, and 'ja' folders are empty.
MSM v13.01.04.00 or v13.04.04.00 uses the 'ja' folders for MSM Japanese package on Japanese Operating Systems (OS). If the MegaRAID Storage Manager v13.01.04-JP or v13.04.04-JP Japanese Package is not installed, the issue described above occurs because the required translated resource files cannot be located in the 'ja' folder.
Installing the MSM Japanese Package file version v13.01.04-JP or v13.04.04-JP resolves this issue.
Applicable countries and regions
Document id: MIGR-5093449