H21606: Recommended SAS/FC hard drive Firmware upgrade - IBM Servers



Source

RETAIN tip: H21606

Symptom

Some drives may exhibit a greater than expected failure rate. There may be a variety of sense codes observed during these failures, but they typically are as follows:

  k/c/q = 4/42/0 (replacement part number Code = 15)

3/11/x or 4/3/0 (replacement part number Code = 8)

The affected drives are listed as follows:

  Fibre Channel Drives
-----------------------------------
Product ID Size
ST3146356FC 146 GB
ST3300656FC 300 GB
ST3450856FC 450 GB
ST373157FC 73 GB
ST3146457FC 146 GB
ST3300657FC 300 GB
ST3450857FC 450 GB
ST3600057FC 600 GB

SAS Drives
-----------------------------------
Product ID Size
ST3146356SS 146 GB
ST3300656SS 300 GB
ST3450856SS 450 GB
ST3300657SS 300 GB
ST3450857SS 450 GB
ST3600057SS 600 GB

Affected configurations

The system may be any of the following IBM servers:

  • DS4700 Storage Server, type 1814, any model
  • DS4700 Storage Server, type 1814 (DC power supplies), any model
  • DS4800 Storage Server, type 1815, any model
  • IBM System Storage DCS3700 Storage Subsystem, type 1818, any model
  • IBM System Storage DS3200, type 1726, any model
  • IBM System Storage DS3300, type 1726, any model
  • IBM System Storage DS3400, type 1726, any model
  • IBM System Storage DS3512, type 1746, any model
  • IBM System Storage DS3524, type 1746, any model
  • IBM System Storage DS3950 Express, type 1814, any model
  • IBM System Storage DS5020 Disk Controller (1814-20A), any model
  • IBM System Storage DS5100 Storage Controller, type 1818, any model
  • IBM System Storage DS5300 Storage Controller, type 1818, any model

This tip is not software specific.

This tip is not option specific.

The Seagate's hard drive firmware for the 15K.6 and 15K.7 is affected.

The system has the symptom described above.

Solution

Upgrade the drive firmware to the level listed in the following (or latest level):

  Fibre Channel Drives
-----------------------------------
Product ID Firmware Level
ST3146356FC B98B
ST3300656FC B98B
ST3450856FC B98B
ST373157FC B9A4
ST3146457FC B9A4
ST3300657FC B9A4
ST3450857FC B9A4
ST3600057FC B9A4

SAS Drives
-----------------------------------
Product ID Firmware Level
ST3146356SS BA4D
ST3300656SS BA4D
ST3450856SS BA4D
ST3300657SS BA59
ST3450857SS BA59
ST3600057SS BA59

These firmware files are available in the IBM DS 4K/5K hard drive/ESM firmware update package version 1.78 - June 13,2012 (or later) or the IBM DS3K SAS/SATA hard drive firmware update package version 4.11 - June 13,2012 (or later).

Additional information

The data check test for the integrity had very strict criteria which caused excessive unnecessary drive failures.

The later firmwares have been reworked to avoid these unnecessary failures.

Applicable countries and regions

 


Document id:  MIGR-5093472
Last modified:  2013-08-13
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