Electronic Service Agent
The Electronic Service Agent is a "no-charge" software tool that resides on your IBM System x systems to monitor events and transmit system inventory information to IBM.
Electronic Service Agent has two functions: automatic hardware problem reporting and system inventory collection for monitored systems. With these functions, System x Electronic Service Agent can monitor, track and capture system inventory and hardware errors.
When system problem description and inventory information are available to IBM service support representatives, they can better assist in diagnosing problems. With the early knowledge about potential problems provided by the Electronic Service Agent, IBM can proactively respond to clients and assist in maintaining higher availability and performance.
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Document id: TOOL-ESA