IBM warranty upgrades (US) - Servers

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IBM ServicePac for Warranty and Maintenance Options
With IBM ServicePac for Warranty and Maintenance Options, you can upgrade the service included with your hardware's original warranty. Choose the right package with the service response time that's right for you, with coverage for parts and labor.

We provide a range of service levels based on your specific product type. Choose the level that best meets your service need. Service must be purchased during the original product warranty period, and your service term begins concurrent with the product warranty.

IBM ServicePac services are:
  • Easy to use
  • Affordable
  • Available in convenient configurations

Service options meet your needs
To select the ServicePac that's right for you, from the table below simply...
  1. Select the Machine Name, Type and Model Number that matches the system for which you'd like to upgrade the warranty service
  2. Choose the Service Level* that meets your service needs
  3. Contact your IBM Business Partner or call 1-800-426-7235, Option 2 to place your order

SE310
Machine type: 8639
Model numbers: 0D0, 0DT, 0E0, 0E4, 0E5, 0E6, 0EV, 0XT, 0Z0, 0ZT, 1RY, 2RY, 8S0, ES0, ESV, MXT, PB0, PS0, PT0, PTW, RB0, RS0
Service description IBM part number Estimated retail price Base warranty
3 year
24 x 7 x 4 hour service
04L0035 $750
  • 3 years parts and labor
  • Next business day service response

SE315
Machine type: 8638
Model numbers: PJ0, PS0, PSV, PSW, PT0
Service description IBM part number Estimated retail price Base warranty
3 year 24 x 7 x 4 hour service 04L0035 $750
  • 3 years parts and labor
  • Next business day service response

SE330
Machine type: 8640
Model numbers: 0D0, 0DV, 0N0, 0NJ, 0P0, 0PT, 0X0, 0XT, 0Z0, 0ZV, 1D0, 1Y0, 1YT, 1Z0, 2D0, 2Z0, 3D0, 3Z0, 11Y, 21Y, EE0, EE1, EES, EEV, EM2, ES0, ES2, ESS, IDS, IS2, MD0, MD2, MDV, MDS, MX0, MXT, MY0, MYR, MYT, MZ0, MZ1, MZ2, MZV, NTN, PB0, PM0, PS0, PT0, SUN, Z01, Z02, Z03, Z04, Z05, Z06, Z07, Z08, Z09, Z0A, Z0B, Z0C, Z0F, Z0L, Z0M, Z0N, Z0P, Z0Q, Z0R, Z0S, Z0T, Z0U, Z11, Z12, Z13, Z14, Z15, Z16, Z17, Z18, Z19, Z1A, Z1B, Z1C, Z1D, Z1E, Z1F, Z1G, Z1H, Z1J, Z1K, Z1L, Z1M, Z1N, Z1P, Z1Q
Service description IBM part number Estimated retail price Base warranty
3 year24 x 7 x 4 hour service 04L0036 $1495
  • 3 years parts and labor
  • Next business day service response
3 year
24 x 7 x 2 hour service
31L2718 $2250
  • 3 years parts and labor
  • Next business day service response


Netfinity 3000
Machine type: 8476
Model numbers: 10U, 11U, 15U, 16U, 20U, 21U, 30U, 31U, 40U, 41U, 50U, 51U, 60U, 61U
Service description IBM part number Estimated retail price Base warranty
3 year 24 x 7 x 4 hour service 04L0035 $750
  • 3 years parts and labor
  • Next business day service response

Netfinity 3500
Machine type: 8644
Model numbers: 10U, 20U, 21U, 30U, NCP, NCS
Service description IBM part number Estimated retail price Base warranty
3 year 24 x 7 x 4 hour service 04L0035 $750
  • 3 years parts and labor
  • Next business day service response

Netfinity 5000
Machine type: 8659
Model numbers: 1SY, 2SY, 3RY, 4RY, 5RY, 12Y, 21Y, 22Y, 25Y, 31Y, 41Y, 51Y
Service description IBM part number Estimated retail price Base warranty
3 year24 x 7 x 4 hour service 04L0036 $1495
  • 3 years parts and labor
  • Next business day service response
3 year
24 x 7 x 2 hour service
31L2718 $2250
  • 3 years parts and labor
  • Next business day service response

Netfinity 5500
Machine type: 8660
Model numbers: 11U, 41U, 42U, 51U, 52U, 1RU, 4RU, 5RU, 6RU, 4SU, 5SU, 6SU, 7SU, 61U, 62U, 72U
Service description IBM part number Estimated retail price Base warranty
3 year24 x 7 x 4 hour service 04L0036 $1495
  • 3 years parts and labor
  • Next business day service response
3 year
24 x 7 x 2 hour service
31L2718 $2250
  • 3 years parts and labor
  • Next business day service response

Netfinity 5500 M10
Machine type: 8661
Model numbers: 11Y, 21U, 21X, 31Y, 1RY, 2RU, 2RX, 2RY, 3RU, 3RX, 3RY, 4RY
Service description IBM part number Estimated retail price Base warranty
3 year24 x 7 x 4 hour service 04L0036 $1495
  • 3 years parts and labor
  • Next business day service response
3 year
24 x 7 x 2 hour service
31L2718 $2250
  • 3 years parts and labor
  • Next business day service response

Netfinity 5500 M20
Machine type: 8662
Model numbers: 3RY, 4RU, 31Y, 41Y
Service description IBM part number Estimated retail price Base warranty
3 year24 x 7 x 4 hour service 04L0036 $1495
  • 3 years parts and labor
  • Next business day service response
3 year
24 x 7 x 2 hour service
31L2718 $2250
  • 3 years parts and labor
  • Next business day service response

Netfinity 7000
Machine type: 8651
Model numbers: RH0, RM0, TH0, TM0
Service description IBM part number Estimated retail price Base warranty
3 year24 x 7 x 4 hour service 04L0037 $1995
  • 3 years parts and labor
  • Next business day service response
3 year
24 x 7 x 2 hour service
31L2719 $2995
  • 3 years parts and labor
  • Next business day service response

Netfinity 7000 M10
Machine type: 8680
Model numbers: 1RY, 2RU, 3RU, 4RU, 5RU, 1RX, 2RX, 3RX, 6RY, 7RY, 8RY
Service description IBM part number Estimated retail price Base warranty
3 year24 x 7 x 4 hour service 04L0037 $1995
  • 3 years parts and labor
  • Next business day service response
3 year
24 x 7 x 2 hour service
31L2719 $2995
  • 3 years parts and labor
  • Next business day service response

this list is current as of 6/22/99

Service Level
24 x 7 x 2 hour
A service technician is scheduled to arrive at your location within 2 hours after problem determination is completed. Service is provided around the clock every day, including IBM holidays.

24 x 7 x 4 hour
A service technician is scheduled to arrive at your location within 4 hours after problem determination is completed. Service is provided around the clock every day, including IBM holidays.

Locations eligible for 24x7x2 hour service for servers
Onsite service for the specific service levels listed above will be provided within a 50-mile radius of the cities indicated on this list, based on zip code. The center point is identified by the zip code where city hall is located. All zip code zones that fall within a 50-mile radius of this center point will be eligible. You can determine if a location is within this 50-mile zone by entering the zip code of the location in question, and the nearest zip code from the list below, by using Zip find. Zip find can be found on the World Wide Web at http://link-usa.com/zipcode/default.com

Akron, OH 44308
Albuquerque, NM 87103
Allentown, PA 18101
Atlanta, GA 30335
Austin, TX 78767
Baltimore, MD 21202
Baton Rouge, LA
Birmingham, AL 35203
Boston, MA 02108
Bridgeport, CT 06604
Buffalo, NY 14202
Charlotte, NC 8202
Chicago, IL 60602
Cincinnati, OH 45202
Cleveland, OH 44114
Columbia, SC 29201
Columbus, OH 43217
Dayton, OH 45401
Denver, CO 80202
Detroit, MI 48226
Fort Worth, TX 76102
Greensboro, NC 27402
Harrisburg, PA 17101
Hartford, CT 06103
Honolulu, HI 96813
Houston, TX 77002
Indianapolis, IN 46204
Jacksonville, FL 32202
Kansas City, MO 64106
Las Vegas, NV 89101
Los Angeles, CA 90012
Louisville, KY 40202
Memphis, TN 38103
Miami, FL 33133
Milwaukee, WI 53202
Minneapolis, MN 55415
Nashville, TN 37201
New Orleans, LA 70112
New York, NY 10007
Newark, NJ 07102
Norfolk, VA 23510
Oklahoma City, OK 73102
Omaha, NE 68183
Orlando, FL 32801
Philadelphia, PA 19107
Phoenix, AZ 85003
Pittsburgh, PA 15219
Portland, OR 97204
Providence, RI 02903
Raleigh, NC 27602
Richmond, VA 23219
Rochester, NY 14614
Sacramento, CA 95814
Salt Lake City, UT 84111
San Antonio, TX 78205
San Diego, CA 92101
San Francisco, CA 94102
San Jose, CA 95110
Seattle, WA 98104
St. Paul, MN 55102
St. Petersburg, FL 33731
St. Louis, MO 63103
Syracuse, NY 13202
Tacoma, WA 98402
Tampa, FL 33602
Toledo, OH 43604
Virginia Beach, VA 23456
Washington, DC 20001
West Palm Beach, FL 33402
Wilmington, DE 19801


Limitations of service
  • Service descriptions are response time objectives and are not guaranteed.
  • Service options available are based on specific product and must be purchased during the original warranty period.
  • Onsite service for mobile products and 24x7 2-hour service for servers are available only in the US metropolitan locations listed for those service options.
  • For ThinkPads requiring LCD or other component replacement, IBM may choose to perform service at the depot repair center.
  • For failing non-IBM components, customer must provide replacement part unless IBM has a Technical Support Agreement (TSA) with the manufacturer.
  • Service does not cover accessories, supply items and certain parts such as batteries, frames and covers.

For more information or to purchase an IBM ServicePac, contact your IBM Business Partner or call 1-800-426-7235, Option 2.



 

Applicable countries and regions

 


Document id:  MIGR-4ATVUS
Last modified:  2014-09-16
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