Support technical exchanges for WebSphere brand support (general)

IBM support wants to help you take full advantage of your product. Join us as technical experts share their knowledge and then answer your questions. The sessions are designed to address specific technical issues and provide in-depth but narrowly focused training in convenient, live 1-2 hour seminars. Visit this site often to see upcoming topics and presenters.

Schedules are subject to change.

Please join the technical exchange 10 minutes early.

04 Sep 2014 Working with IBM WebSphere Commerce Support

This session will provide an overview of the best practices when working with the WebSphere Commerce L2 Support team.


09 Sep 2014 Webcontainer Part 1: Concepts and administration

This presentation covers the servlet specification 2.5 which is the implementation of Webcontainer. It discusses the most popular Webcontainer attributes and custom properties in details. It walks though the J2EE application structure and its XML configuration files with screen capture Level of Difficulty: Beginner


11 Sep 2014 Leveraging Holiday Readiness Program to Prepare for Peak Commerce Season

IBM is taking a proactive approach to reach out to clients in preparation of peak days. The Holiday Readiness program helps drive client success through enhanced IBM collaboration, partnered with proactive risk mitigation for clients. We will take a deep-dive from a WebSphere Commerce perspective into how clients can prepare on their own, and through the proactive program.


11 Sep 2014 WebSphere Webcontainer Part 2: Troubleshooting common issues and trace analysis

This presentation discusses the five most common issues in details, high level symptom analysis, and how to debug them step by step. It also includes the important trace lines to look for in the WebContainer trace while debugging the common issues. Level of Difficulty: Beginner


18 Sep 2014 Asset Management

In this presentation we will discuss options and best practices for handling assets such as product images and different workflows to make images available in the production servers. We will also discuss alternatives such as integrating with content management systems (CMS).


18 Sep 2014 Webcast: Asset Management

In this presentation we will discuss options and best practices for handling assets such as product images and different workflows to make images available in the production servers. We will also discuss alternatives such as integrating with content management systems (CMS).


23 Sep 2014 WebSphere Partner Gateway 6.2.x: EDI to XML Transformation with Functional Acknowledgements

This presentation will illustrate how to create an EDI To XML Map using DIS Client and will show how to transform using WebSphere Partner Gateway including setting up the partners, b2b capabilities, connections and importing map into WPG Database. This will also illustrate how to generate the Functional Acknowledgements during the Transformation.


25 Sep 2014 Ask the Experts: Troubleshooting and Understanding Common Connection Pool (J2C) Issues in WebSphere Application Server

IBM WebSphere Application Server provides connection pooling for Java Database Connectivity (JDBC), Java Message Service (JMS), and Enterprise Information System (EIS) connections. This session will focus on understanding the core principles of Connection Pooling for backend resources. Level of Difficulty: Intermediate


10 Oct 2014 DataPower integration with Multi-instance MQ Queue Managers

WebSphere MQ V7 has implemented multi-instance (MI) qmgrs which provides fail-over capabilities for the qmgr. DataPower provides similar fail-over capabilities using mq-qm-group objects. This presentation will discuss the requirements, tuning and configurations of MI qmgrs and DataPower and provide trouble shooting techniques to debug integration problems. Level of Difficulty: Intermediate


21 Oct 2014 Webcast: CPLEX Optimization Modelling using Python

This presentation provides guidelines and tips for efficient modelling of CPLEX optimization problems using Python API. We will provide samples for doing iterative solves, using callbacks, querying solutions etc and provide tips for good memory management and performance tuning through Python API.


06 Nov 2014 Direct Integration with Sterling Order Management and WebSphere Commerce Feature Pack 7

This presentation will consist of an overview of the integration, how to migrate from a previous WESB integration to Direct, as well as the latest fixes.


13 Nov 2014 Webcast: Applications and Use Cases of the CPLEX Remote API

Introduced in CPLEX 12.5, the CPLEX Remote API allows you to solve models across different machines. This talk will cover some use cases where the CPLEX Remote API works best, as well as strategies to adapt existing applications to use this API.


20 Nov 2014 Getting started with REST in WebSphere Commerce v7

This presentation will introduce REST in WebSphere Commerce and what is new for REST in Feature Pack 7.


04 Dec 2014 Memory and Performance considerations with the OPL Concert API

The Concert API to OPL is the most common approach to integrate the power and modeling features of the OPL language within a larger application. This talk will provide guidelines to manage memory and performance within the context of integrating the OPL classes as part of a larger application.