The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.
IBM Service Request news
24 Aug 2014
Support for hardware
IBM is starting to move hardware support from ESC+ to IBM Service Request (SR). If you sign in and see hardware functions are available to you, then you can participate as an early adopter and use SR to submit your hardware service requests.
Otherwise, you should continue to use ESC+ for hardware and firmware service requests.
For more information about SR support for hardware, read SR News.