The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.
IBM Service Request news
24 Aug 2014
Support for hardware
IBM is starting to move hardware support to IBM Service Request (SR). If you are a hardware early adopter, or would like to try it out, log in to SR to submit your hardware service requests.
You may also continue to use ESC+ for hardware and firmware service requests.
For more information about SR support for hardware, read SR News.