The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.
IBM Service Request news
21 Jan 2015
Support for hardware
IBM is moving hardware support from ESC+ to IBM Service Request (SR). If you have been notified you are migrating to SR, sign in and start using SR to submit your hardware service requests.
If you have not received a migration notification, you should continue to use ESC+ for hardware and firmware service requests until you are notified.
For more information about SR support for hardware, read SR News.