Access the Software Knowledge Base to find the latest system service information. You can also select, order, and download PTFs through Fix Central or Electronic Customer Support.
Fix Central - Registration required
Fix Central allows you to search, select, order, and download fixes to your system with a choice of delivery options. Fixes provide changes to your software, Licensed Internal Code, or machine code that fix known problems, add new function, and keep your system or Hardware Management Console operating efficiently. With Fix Central, you can also use the customized ordering options to receive only those fixes that your system currently needs.
Note: Your system must be running OS/400 V4R5 and later.
Electronic Customer Support (ECS)
ECS facilitates automatic problem analysis and electronic downloads of PTFs. Clients can also utilize this facility to request preventative fixes on media. ECS is available on a 24 hour basis and may require an IBM Maintenance Agreement if ordering microcode PTFs.
Details about the Universal Connection for ECS, including configuration scenarios and troubleshooting, is available from IBM Redbooks.
To access ECS, use one of the following telephone numbers:
- 1-800-527-8207
- 1-800-327-0949
How do I report a defect?
Software defect support is available using the Internet or ECS. Registration is required.
Can I report a defect using telephone/voice support?
If you have an IBM Software Maintenance Agreement for iSeries (first year included with purchase of new hardware), you can receive defect support using the telephone/voice support by calling 1-800-IBM-SERV (1-800-426-7378).
IBM Software Maintenance for iSeries gives you access to answers from IBM technical support specialists. Customized options are available.
For additional information on services designed specifically to support your needs, see Server product services.