Problem solving

IBM Service Request provides an improved method for you to report and manage software problems. For example, you can now use one web application to report problems with IBM-supported software running in multiple server environments.

IBM Service Request

Technical databases
Search or browse our technical databases including APARs, Software Knowledge Bases, PTF Cover Letters and Preventive Service Planning (PSP), to locate the technical information you need.

Recommended fixes
Quickly locate the latest fix information, including recommendations from the Rochester Support Center.

System Reference Code (SRC)
A system reference code (SRC) is a set of characters that identifies the name of the system component that detected the error and reference codes that describes the condition.

Forums
Exchange technical information and ask technical questions related to selected System i technologies.

IBM Redbooks for System i
Find IBM Redbooks and System i product specific information sources, news, announcements and tools.

Performance Management
Performance Management provides the capabilities for clients to understand and manage the performance of their computing environments.

• Select a product

• Hardware support
• Fix Central
• Fastpath Codes
• IBM Redbooks on performance and tuning
• Universal Connection including Electronic Customer Support (ECS)