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When you contact IBM for service, you must follow the problem determination and resolution procedures that IBM specifies. A technician will attempt to diagnose and resolve your problem over the telephone or electronically by access to an IBM Internet website.
| The matrix below provides an overview by Product of the Warranty Period, Type and Level of Warranty Service license agreement and related links to support and product information. |
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Server warranties
| Product |
Warranty period |
Type and level of
warranty service |
Related links |
| System z |
1 year parts
1 year labor |
On-site repair, 24 x 7, same day response |
Product support
Applicable license |
| Power Systems |
1 year parts
1 year labor |
Customer Replaceable Unit and On-site repair, 24 x 7, same day response |
Product support
Applicable license
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1 year parts
1 year labor |
Customer Replaceable Unit and On-site repair, 9 x 5, next business day response |
| System p |
1 year parts
1 year labor |
Customer Replaceable Unit and On-site repair, 24 x 7, same day response |
Product support
Applicable license |
1 year parts
1 year labor |
On-site repair, 9 x 5, next business day response |
1 year parts
1 year labor |
Customer Replaceable Unit and On-site repair, 9 x 5, next business day response |
3 years parts
3 years labor |
Customer Replaceable Unit and On-site repair, 9 x 5, next business day response |
| System i |
1 year parts
1 year labor |
Customer Replaceable Unit and On-site repair, 24 x 7, same day response |
Product support
Applicable license |
1 year parts
1 year labor |
Customer Replaceable Unit and On-site repair, 9 x 5, next business day response |
| System x |
1 year parts
1 year labor |
Customer Replaceable Unit and On-site repair, 9 x 5, next business day response |
Product support
Applicable license
More information |
3 years parts
3 years labor |
Customer Replaceable Unit and On-site repair, 9 x 5, next business day response |
| BladeCenter |
1 year parts
1 year labor |
Customer Replaceable Unit and On-site repair, 9 x 5, next business day response |
Product support
Applicable license
More information |
3 years parts
3 years labor |
Customer Replaceable Unit and On-site repair, 9 x 5, next business day response |
Disclaimer: IBM version level, warranty periods, and service levels may vary by product and country. Therefore, the information in this site may not apply to you. Your rights and IBM's obligations regarding IBM Machine warranties are governed solely by the IBM Statement of Limited Warranty that ships with your Machine or the IBM agreement under which you acquired your Machine. Please consult your local IBM representative, or your reseller for warranty information specific to an IBM Machine and country. This site provides general information at the Machine Type level, it does not provide warranty information for IBM features, conversions, upgrades, elements, or accessories.
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Warranty lookup
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Determine if your machine is in warranty and when the warranty expires.
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