When you contact IBM for service, you must follow the problem determination and resolution procedures that IBM specifies. A technician will attempt to diagnose and resolve your problem over the telephone or electronically by access to an IBM Internet website.
Disk Systems
The matrix below provides an overview by Product of the Warranty Period, Type and Level of Warranty Service license agreement and related links to support and product information.
| Product | Warranty period | Type and level of warranty service | Related links |
|---|---|---|---|
| DS8000 Series | 1 year parts 1 year labor |
On-site repair, 24 x 7, same day response | Product support Applicable license |
| 2 years parts 2 years labor |
On-site repair, 24 x 7, same day response | ||
| 3 years parts 3 years labor |
On-site repair, 24 x 7, same day response | ||
| 4 years parts 4 years labor |
On-site repair, 24 x 7, same day response | ||
| DS6000 Series | 1 year parts 1 year labor |
On-site repair, 24 x 7, same day response | Product support Applicable license |
| 4 years parts 4 years labor |
Customer Replaceable Unit and On-site repair, 9 x 5, next business day response | ||
| Storwize V7000 | 3 years parts 3 years labor |
Customer Replaceable Unit and On-site repair, 9 x 5, next business day response | Product support Applicable license |
| DS5000 Series | 1 year parts 1 year labor |
Customer Replaceable Unit and On-site repair, 24 x 7, same day response | Product support Applicable license |
| 3 years parts 3 years labor |
Customer Replaceable Unit and On-site repair, 9 x 5, next business day response | ||
| DS4000 Series | 3 years parts 3 years labor |
Customer Replaceable Unit and On-site repair, 9 x 5, next business day response | Product support Applicable license |
| DS3000 Series | 3 years parts 3 years labor |
Customer Replaceable Unit and On-site repair, 9 x 5, next business day response | Product support Applicable license |
| DS300 and DS400 | 1 year parts 1 year labor |
Customer Replaceable Unit and On-site repair, 9 x 5, next business day response | Product support Applicable license |
| XIV Storage System | 1 year parts 1 year labor |
Customer Replaceable Unit and On-site repair, 24 x 7, same day response | Product support Applicable license |
| 3 years parts 3 years labor |
Customer Replaceable Unit and On-site repair, 24 x 7, same day response | ||
| Enterprise Storage Server (ESS) | 3 years parts 3 years labor |
On-site repair, 24 x 7, same day response | Product support Applicable license |
Tape and Optical
The matrix below provides an overview by Product of the Warranty Period, Type and Level of Warranty Service license agreement and related links to support and product information.
| Product | Warranty period | Type and level of warranty service | Related links |
|---|---|---|---|
| Enterprise Tape Storage | 1 year parts 1 year labor |
On-site repair, 24 x 7, same day response | Product support Applicable license |
| Linear Tape-Open |
1 year parts 1 year labor |
On-site repair, 24 x 7, same day response | Product support Applicable license |
| 1 year parts 1 year labor |
On-site repair, 9 x 5, next business day response | ||
| 1 year parts 1 year labor |
Customer Replaceable Unit, 9 x 5, next business day response | ||
| 3 years parts 3 years labor |
Customer Replaceable Unit, 9 x 5, next business day response | ||
| Complementary Storage | 1 year parts 1 year labor |
On-site repair, 24 x 7, same day response | Product support |
Storage Networking
The matrix below provides an overview by Product of the Warranty Period, Type and Level of Warranty Service license agreement and related links to support and product information.
| Product | Warranty period | Type and level of warranty service | Related links |
|---|---|---|---|
| SAN | 1 year parts 1 year labor |
On-site repair, 24 x 7, same day response | Product support |
| 1 year parts 1 year labor |
On-site repair, 9 x 5, next business day response | ||
| 1 year parts 1 year labor |
Customer Replaceable Unit, 9 x 5, next business day response |
||
| SONAS | 1 year parts 1 year labor |
Customer Replaceable Unit and On-site repair, 9 x 5, next business day response | Product support Applicable license |
| N Series | 3 years parts 3 years labor |
Customer Replaceable Unit and On-site repair, 9 x 5, next business day response | Product support |
Integrated Solutions
The matrix below provides an overview by Product of the Warranty Period, Type and Level of Warranty Service license agreement and related links to support and product information.
| Product | Warranty period | Type and level of warranty service | Related links |
|---|---|---|---|
| SAN Volume Controller (SVC) Engine | 1 year parts 1 year labor |
On-site repair, 24 x 7, same day response | Product support |
| DR550 File System Gateway | 1 year parts 1 year labor |
On-site repair, 24 x 7, same business day response | Product support |
| System Storage Productivity Center (SSPC) | 1 year parts 1 year labor |
On-site repair, 24 x 7, same day response | Product support |
Disclaimer: IBM version level, warranty periods, and service levels may vary by product and country. Therefore, the information in this site may not apply to you. Your rights and IBM's obligations regarding IBM Machine warranties are governed solely by the IBM Statement of Limited Warranty that ships with your Machine or the IBM agreement under which you acquired your Machine. Please consult your local IBM representative, or your reseller for warranty information specific to an IBM Machine and country. This site provides general information at the Machine Type level, it does not provide warranty information for IBM features, conversions, upgrades, elements, or accessories.
Warranty lookup
Determine if your machine is in warranty and when the warranty expires.
Request service
Please collect the following information before you open a service request, chat online or call:
- Description of the problem
- Exact wording of error messages
- Product configuration information
Locate machine type, model, and serial number
Open a service request for the ability to place and monitor hardware service requests electronically.
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