https://www-947.ibm.com/systems/support/myview/subscription/css.wss/folders?methodName=listMyFolders&navBar=0&tabInd=0The latest updates about Rational ClearQuesten-USCopyright 2007 IBM Corporation. All rights reservedcssadmin@us.ibm.com (CSN Administrator)Fri, 20 Nov 2009 13:46:00 GMTMon, 23 Nov 2009 16:23:20 GMThttp://www.ibm.com/i/ibm_logo_120x60.gifhttps://www-947.ibm.com/systems/support/myview/subscription/css.wss/folders?methodName=listMyFolders&navBar=0&tabInd=0http://www.ibm.com/support/docview.wss?uid=swg21407204&myns=swgrat&mynp=OCSSR27Q&mynp=OCSSSH5A&mync=RThis technote describes the possible cause and solution for the connection 409 error that user encountered when connection IBM Rational Quality Manager with the IBM Rational ClearQuest Bridge.Problem solving informationTechnotes(Troubleshooting)swgrat.swg21407204Fri, 20 Nov 2009 13:46:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21409491&myns=swgrat&mynp=OCSSSH5A&mync=RThis document describes how to use the IBM Support Assistant Lite (ISA Lite) for IBM Rational ClearQuest V7.0. This is a tool that provides an automated way for you to gather initial data needed for the Rational support team to analyze problems.Newsswgrat.swg21409491Fri, 20 Nov 2009 12:27:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21405768&myns=swgrat&mynp=OCSSSH5A&mync=RClearQuest Web v7.1.x does not properly validate and save the extension-B character U+2000B in the JIS-0213-2004 character set. As a result, the character displays in an unreadable format.Problem solving informationTechnotes(Troubleshooting)swgrat.swg21405768Fri, 20 Nov 2009 12:23:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg27015073&myns=swgrat&mynp=OCSS7P9W&mynp=OCSS2MGB&mynp=OCSSSH5A&mynp=OCSSSH27&mync=RRational Support Technical Exchange is a series of Open Mic conference calls and webcasts where technical experts share their knowledge and answer your questions on specific technical topics.Webcastsswgrat.swg27015073Fri, 20 Nov 2009 09:23:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21406189&myns=swgrat&mynp=OCSSSH5A&mync=RThis technote identifies an issue that can occur in IBM Rational ClearQuest Test Manager (CQTM). When running a test script in Rational Functional Tester 8.1, you might experience an "Array Index is out of range" error.Problem solving informationTechnotes(Troubleshooting)swgrat.swg21406189Mon, 16 Nov 2009 14:43:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21410304&myns=swgrat&mynp=OCSSSH5A&mync=RThis technote identifies an issue that can occur in IBM Rational ClearQuest Web for 7.1. If you are not logged in, the About screen does not show the correct version information for the ClearQuest installation on the Web serverProblem solving informationTechnotes(Troubleshooting)swgrat.swg21410304Mon, 16 Nov 2009 12:26:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21408560&myns=swgrat&mynp=OCSSSH5A&mync=RThis technote identifies an issue that can occur in IBM Rational ClearQuest 7.1, where charts and graphs might not appear for your reports.Problem solving informationTechnotes(Troubleshooting)swgrat.swg21408560Mon, 16 Nov 2009 11:37:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21327214&myns=swgrat&mynp=OCSSSH5A&mync=RThis tech note provides troubleshooting information for failed reports that use the Java Native Interface (JNI) local data sources running on the Report Server for Crystal Reports or the Report Server for ClearQuest on the UNIX system or Linux.Problem solving informationTechnotes(Troubleshooting)swgrat.swg21327214Mon, 16 Nov 2009 08:40:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21410911&myns=swgrat&mynp=OCSSSHCT&mynp=OCSSSH5A&mync=RHow can you create a URL Link attribute in IBM Rational RequisitePro using RPX?Problem solving informationTechnotes(FAQs)swgrat.swg21410911Mon, 16 Nov 2009 07:00:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21410302&myns=swgrat&mynp=OCSSSH5A&mync=RThis technote identifies an issue that can occur in IBM Rational ClearQuest Web for 7.1. You can see all available databases at login, even though you have entered invalid credentials.Problem solving informationTechnotes(Troubleshooting)swgrat.swg21410302Fri, 13 Nov 2009 20:22:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21410262&myns=swgrat&mynp=OCSSSH5A&mync=RThis technote identifies an issue that can occur in IBM Rational ClearQuest Web. When using pessimistic record locking, an incorrect error message occurs.Problem solving informationTechnotes(Troubleshooting)swgrat.swg21410262Fri, 13 Nov 2009 20:10:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21407026&myns=swgrat&mynp=OCSSSHVH&mynp=OCSSSHDX&mynp=OCSSSHCT&mynp=OCSSSH5A&mynp=OCSSSH27&mynp=OCSSSH6V&mync=RWindows services control panel (services.msc) is used to stop the services during an update or rollback of IBM Rational products, but we have found out that, on Windows 2000, if this panel is left open during an update or rollback operation the service fails and is left in a inoperable state. This will cause an error when the IBM Installation Manager tries to reinstall that service during and update or rollback operation.Problem solving informationTechnotes(Troubleshooting)swgrat.swg21407026Fri, 13 Nov 2009 18:24:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21381316&myns=swgrat&mynp=OCSSSH5A&mync=RHow can you adjust the Java heap size for the IBM Rational ClearQuest Eclipse-based tools?Problem solving informationTechnotes(FAQs)swgrat.swg21381316Fri, 13 Nov 2009 16:41:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21398368&myns=swgrat&mynp=OCSSSH5A&mync=R[Japanese] IBM Rational ClearQuest Web サーバーの、組み込み WebSphere Application Server の JVM ヒープ領域を監視する方法を教えてください。Problem solving informationTechnotes(FAQs)swgrat.swg21398368Fri, 13 Nov 2009 16:19:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21409357&myns=swgrat&mynp=OCSSSH5A&mync=RIBM Rational ClearQuest がサポートしているメールアプリケーションについて教えてください。Problem solving informationTechnotes(FAQs)swgrat.swg21409357Fri, 13 Nov 2009 14:58:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21410026&myns=swgrat&mynp=OCSSSH5A&mync=RThis technote identifies an issue that can occur in the IBM Rational ClearQuest command line interface (cqtool). When you run a dynamic query, there is no prompt for the value to which you want to filter.Problem solving informationTechnotes(Troubleshooting)swgrat.swg21410026Fri, 13 Nov 2009 03:29:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21409905&myns=swgrat&mynp=OCSSSH5A&mync=RThis technote identifies an issue that can occur in IBM Rational ClearQuest Test Manager (CQTM), where you receive an error message when deleting a TMSuiteLog record.Problem solving informationTechnotes(Troubleshooting)swgrat.swg21409905Fri, 13 Nov 2009 02:10:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21409395&myns=swgrat&mynp=OCSSSH5A&mync=RThis technote identifies an issue that can occur in IBM Rational ClearQuest Web. Record IDs are created with the wrong case when logging into the Web client with a URL.Problem solving informationTechnotes(Troubleshooting)swgrat.swg21409395Fri, 13 Nov 2009 01:33:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21409387&myns=swgrat&mynp=OCSSSH5A&mync=RThis technote identifies an issue that can occur in the IBM Rational ClearQuest client for Microsoft Windows. Part of the value for a field might disappear when switching tabs, if that field is mandatory and populated by a hook.Problem solving informationTechnotes(Troubleshooting)swgrat.swg21409387Fri, 13 Nov 2009 00:55:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21408629&myns=swgrat&mynp=OCSSSH5A&mync=RHow do the IBM Rational ClearQuest API methods LoadEntity and GetEntity retrieve the information from a record?Problem solving informationTechnotes(FAQs)swgrat.swg21408629Thu, 12 Nov 2009 10:07:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21409002&myns=swgrat&mynp=OCSSMKW6&mynp=OCSSSH5A&mync=RThe migration of an IBM Rational ClearQuest Test Manger suite with several Configured Test Cases (CTC), attaches only one test case in IBM Rational Quality Manager.Problem solving informationTechnotes(Troubleshooting)swgrat.swg21409002Wed, 11 Nov 2009 05:22:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21407695&myns=swgrat&mynp=OCSSSH5A&mync=RThis technote identifies an issue that can occur in the IBM Rational ClearQuest Eclipse RCP client. The Duplicate dialog box displays the Summary field instead of the Headline field.Problem solving informationTechnotes(Troubleshooting)swgrat.swg21407695Tue, 10 Nov 2009 20:28:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21407652&myns=swgrat&mynp=OCSSSH5A&mync=RThis technote identifies an issue that can occur in IBM Rational ClearQuest Web. When using the Web client for a multi-record update, it does not change field label for required fields.Problem solving informationTechnotes(Troubleshooting)swgrat.swg21407652Tue, 10 Nov 2009 20:01:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21398465&myns=swgrat&mynp=OCSSSH5A&mync=RThis technote identifies an issue that can occur in IBM Rational ClearQuest Web with an environment hosted on Oracle databases. You observe slow performance with record retrieveal if the Oracle instance has a large number of tables.Problem solving informationTechnotes(Troubleshooting)swgrat.swg21398465Tue, 10 Nov 2009 15:41:00 GMThttp://www.ibm.com/support/docview.wss?uid=swg21407905&myns=swgrat&mynp=OCSSSH5A&mync=RThis document describes how to use the IBM Support Assistant Lite (ISA Lite) for IBM Rational ClearQuest V7.1. This is a tool that provides an automated way for you to gather initial data needed for the Rational support team to analyze problems.Newsswgrat.swg21407905Tue, 10 Nov 2009 11:00:00 GMThttp://www.ibm.com/legal/us/Terms of UseTerms and conditionshttp://www.ibm.com/legal/us/