Support for IBM Systems Director and IBM Director and their available extensions are sold based on what platform you choose to run the management Server on. See the offering details below for more information on support regarding your systems platform. Ordering information on this page is specific to the United States.

For other geographies please click for a list of Services available in your country or talk to an IBM Representative in your area

• System x™
• System z™
• Power Systems™

 

Support Offerings for environments where IBM Systems Director or IBM Director server is running on System x and IBM BladeCenter

IBM Remote Technical Support Services - ServicePac®

End-to-end hardware and software support for your BladeCenter solution. Coverage includes IBM Systems Director or IBM Director, Microsoft Windows®, and Linux operating systems. Support can also be added for VMware. Access to the answers you need is available 24 hours a day, 365 days a year for severity 1 problems, and Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone, for all other questions and problems. With unlimited calls and unlimited callers, anyone at your company can call as often as needed and receive quick and efficient responses.
Highlights of the offering include:

• Access to live technical experts
• Unlimited calls and unlimited callers
• Fast, precise answers and problem resolution
• Hardware, software, and services support from a single source
• Competitively priced, predictable support costs
• One-time fee for one year of support
• Packaged on a "per system" basis

For more information on Remote Technical Support and how to order, visit:
http://www.ibm.com/services/us/index.wss/so/its/a1000229

IBM Operational Support Services - Support Line

Support Line is an annuity service that provides unlimited calls and unlimited callers at a fixed price. You are provided with the flexibility to choose which "support groups" (select operating systems, software and hardware products) meet your business coverage needs. Basic support includes prime-shift coverage, defined as normal business hours, Monday through Friday, excluding national holidays. If you require support beyond prime-shift hours, IBM offers extended/full-shift coverage for support around the clock.
Highlights of the offering include:

• Telephone and electronic access
• Unlimited calls and unlimited callers
• Packaged in ranges of servers or processors
• Supported product groups include:
  • Microsoft (operating system and applications)
  • Linux (operating system and applications)
  • Linux Clusters (operating system and applications)
  • SAN and Network Attached Storage (NAS)
  • Disk and tape
• Support for operating systems and applications running on OEM hardware

For more information on Support Line and how to order, visit
http://www.ibm.com/services/us/index.wss/so/its/a1000030

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Director Support Offerings for environments where IBM Systems Director or IBM Director server is on Power Systems

Software Maintenance

SWMA license is included with the product license when you place a media order for IBM Director for AIX and Linux on Power, Software Distribution Premium Edition and IBM Systems Director for AIX and Linux on Power. SWMA for the base IBM Director product also covers IBM Director Software Distribution Premium Edition running on the same machines. If you download the product from the web and utilize the free licence a separate order would need to be placed for SWMA to have entitlement to support.

For versions where the management server supports the IBM i Operating Systems IBM Director or IBM Systems Director is covered under the operating system SWMA agreement.

Licence or SWMA renewals may be obtained by ordering the following:

Feature description	Program number	United States Feature codes	AP/CAN Feature codes	EMEA Feature codes
IBM Systems Director V6.1
SW Maintenance Registration/Renewal 1 Year	5660-DRP
Per processor		1362	1362	U0LFC2
Per block of 250 processors		1363	1363	L0LFF4
Per processor renewal 1 year			1376	U0LFC3
Per block of 250 processors renewal 1 year			1377	L0LFF5
SW Maintenance After License 1 Year	5661-DRP
Per processor after license		0394	0394	U0FPC4
Per block of 250 processors after license		0395	0395	L0FPF6
SW Maintenance Registration 3 Year	5662-DRP
Per processor registration		0631	0631	U0KPC5
Per block of 250 processors registration		0632	0632	L0KPF7
SW Maintenance Renewal 3 Year	5563-DRP
Per processor renewal			A0QL	U0GWC6
Per block of 250 processors renewal			A0QM	L0GWF8
SW Maintenance After License 3 Year	5564-DRP
Per processor after license		0001	A1MC	U0P8C7
Per block of 250 processors after license		0002	A1MD	L0P8F9
IBM Director for AIX 5L and Linux on POWER, V5.20
SW Maintenance Registration/Renewal 1 Year	5660-DR1
Per processor registration		0755	A0DG	Z0BYJA
Per block of 250 processors registration		0756	A0DH	A0BYK0
Renewal 1 license		n/a	A0DJ	U0BYC3
Renewal 250 licenses		n/a	A0DK	L0BYF5
SW Maintenance Registration/Renewal 3 Year	5662-DR1
Per processor registration		0075	A0BE	U0A3C5
Per block of 250 processors registration		0076	A0BF	L0A3F7
Renewal 1 license		n/a	A0BG	U0A3C6
Renewal 250 licenses		n/a	A0BH	L0A3F8

To order, contact the Americas Call Centers, your local IBM Representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

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Support Offerings for environments where IBM Systems Director or IBM Director server is running on Linux for System z

Subscription and Support

To receive voice technical support via telephone during normal business hours and future releases and versions at no additional charge, Subscription and Support must be ordered. The quantity of Subscription and Support must be equal to the quantity ordered for the product licenses.
To order, specify the Subscription and Support program number (PID) referenced below and the appropriate license or charge option.
IBM is also providing Subscription and Support for these products via a separately purchased offering under the terms of the IBM International Agreement for Acquisition of Support (IAAS). This offering:

• Includes a reasonable amount of remote assistance via telephone, mail, facsimile (fax), or e-mail to address suspected IBM program defects, where available, during normal IBM business hours from Monday through Friday, except local holidays. Exceptions from normal IBM business hours are Severity 1 (high impact) problems. Support for high impact suspected IBM defects is available 24 hours a day, 7 days a week.
• Entitles customers to future releases and versions during the term at no additional charge. Note that the customer is not entitled to new products.
  

When Subscription and Support is ordered, the charges will renew automatically annually unless cancelled by the customer.
S&S annual support charges will be automatically added to your order. If you do not desire the S&S license for the IBM Systems Director or IBM Director product or its optional features, you must take specific action to decline this support.

Subscription and Support program number - 5648-DRS
The following information is a summary of all license options/pricing metrics offered for the above program number.
Entitlement identifier	Description	License option/Pricing metric
S0156L0	IBM Systems Director v6.1 S&S	SW Subscription and Support OTC S&S S&S Reseller 1 Year Decline SW No-charge
S013JZ9	IBM Director, V5.20 (base)	SW Subscription andSupport ASC, Decline SW S&S No-charge
S013JZB	IBM Director z/VM Center (feature)	SW Subscription andSupport ASC, Decline SW S&S No-charge

Order now

To order, contact the Americas Call Centers, your local IBM Representative or your IBM Business Partner.
To identify your local IBM Representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Or online with Shopz:

http://www.ibm.com/software/ShopzSeries