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The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.

IBM Service Request news

  1. 19 Jul 2018

    Notice: Minor disruptions for hardware Service requests
    Due to a scheduled upgrade on 24th July between 20:00 (CET) and 23:00 (CET), users in the below listed countries will not be able to use SR to submit hardware service requests. No other countries will be affected.

    Italy, Spain, Portugal, Greece, Israel, Cyprus and Turkey.

    Please use the local telephone support numbers to place service request for these countries during this period.


    We apologize for the inconvenience.

  1. 27 Nov 2017

    IBM is lauching a new Support Community:
    Learn more about how we are enhancing your experience and what this means for you.


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