The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.
IBM Service Request news
12 May 2015
Support for hardware
IBM Service Request now includes the ability to submit problems for IBM hardware products. ESC+ users have been migrated over to SR and can sign in today to submit hardware service requests.
Customers with Toshiba and Lenovo PC products should refer to this article for more information.