Service requests and PMRs

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The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.

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IBM Service Request news

  1. 05 Mar 2015

    Support for hardware
    IBM Service Request now includes the ability to submit problems for IBM hardware products. ESC+ users have been migrated over to SR and can sign in today to submit hardware service requests.

    Toshiba and Lenovo PC customers have the option to continue to use ESC+ until further notice.

    For more information about SR support for hardware, read SR News.


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