The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.
IBM Service Request news
05 Mar 2015
Support for hardware
IBM Service Request now includes the ability to submit problems for IBM hardware products. ESC+ users have been migrated over to SR and can sign in today to submit hardware service requests.
Toshiba and Lenovo PC customers have the option to continue to use ESC+ until further notice.
For more information about SR support for hardware, read SR News.