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The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.

IBM Service Request news

  1. 01 Sep 2016

    Known issue: Problem uploading file attachments for hardware problems
    There is a known issue uploading file attachments for hardware and some software service requests. We are working on a fix to address this issue as quickly as possible. As an altermantive, you can use ECuRep.

    We apologize for the inconvenience.


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