Service requests and PMRs

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The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.

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IBM Service Request news

  1. 02 Jul 2015

    Notice: Minor disruptions
    Due to a scheduled upgrade on 5th July 2015 between 05:00 (CET) and 07:30 (CET), users will not be able to use SR to submit hardware service requests for: Germany, Austria, Switzerland, Poland, Hungary, Slovenia, Slovakia, Czech Republic, Croatia, Russia, Bulgaria, Romania, Tunisia, Morocco, Pakistan, Egypt, Serbia, Ukraine, Angola, Kenya, Nigeria, Ghana and Tanzania. No other countries will be affected.

    Please use the local telephone support numbers to place service request for these countries during this period.

    We apologize for the inconvenience.

  1. 12 May 2015

    Support for hardware
    IBM Service Request now includes the ability to submit problems for IBM hardware products. ESC+ users have been migrated over to SR and can sign in today to submit hardware service requests.

    Customers with Toshiba and Lenovo PC products should refer to this article for more information.


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