Service requests and PMRs

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The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.

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IBM Service Request news

  1. 21 Jul 2016

    Notice: Minor disruptions for hardware Service requests
    Due to a scheduled upgrade on July 24, 2016 between 09:00 (CET) and 12:00 (CET), users in the below listed countries will not be able to use SR to submit hardware service requests. No other countries will be affected.

    Germany, Austria, Switzerland, Poland, Hungary, Slovenia, Slovakia, Czech Republic, Croatia, Russia, Bulgaria, Romania, Tunisia, Morocco, Pakistan, Egypt, Serbia, Ukraine, Angola, Kenya, Nigeria, Ghana and Tanzania.

    Please use the local telephone support numbers to place service request for these countries during this period.

    We apologize for the inconvenience.


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