Service requests and PMRs

Recent acquisitions

The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.

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IBM Service Request news

  1. 06 Oct 2015

    Support for hardware
    IBM Service Request now includes the ability to submit problems for IBM hardware products. All ESC+ users have been migrated over to SR and can sign in today to submit hardware service requests.

    Refer to this article for more information.

    Attention Lenovo customers: If you use THINK notebooks, desktops, tablets, all-in-ones, and workstation products, read this for more information.


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