The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.
IBM Service Request news
06 Oct 2015
Support for hardware
IBM Service Request now includes the ability to submit problems for IBM hardware products. All ESC+ users have been migrated over to SR and can sign in today to submit hardware service requests.
Refer to this article for more information.
Attention Lenovo customers: If you use THINK notebooks, desktops, tablets, all-in-ones, and workstation products, read this for more information.