ServeRAID M5000 series battery not detected for IBM ServeRAID M5014, M5015, and M5025 - IBM Systems



Source

RETAIN tip: H202185

Symptom

Upon installing a new battery on an existing IBM ServeRAID M5000 Series controller, or installing a new IBM ServeRAID M5000 Series controller with a remote battery, MegaRAID Storage Management (MSM) reports the following error messages:

  Battery Not Present

BBU disabled; changing WB logical drives to WT

Affected configurations

The system can be any of the following IBM servers:

  • System x3200 M3, type 7327, any model
  • System x3200 M3, type 7328, any model
  • System x3250 M3, type 4251, any model
  • System x3250 M3, type 4252, any model
  • System x3400 M3, type 7378, any model
  • System x3400 M3, type 7379, any model
  • System x3500 M3, type 7380, any model
  • System x3550 M2, type 7946, any model
  • System x3550 M3, type 7944, any model
  • System x3620 M3, type 7376, any model
  • System x3630 M3, type 7377, any model
  • System x3650 M3, type 7945, any model
  • System x3690 X5, type 7147, any model
  • System x3690 X5, type 7148, any model
  • System x3755 M3, type 7164, any model
  • System x3755, type 7163, any model
  • System x3755, type 8877, any model
  • System x3850 X5, type 7143, any model
  • iDataPlex dx360 M3 Server, type 6391, any model

The system is configured with one or more of the following IBM options:

  • ServeRAID M5014 SAS/SATA Controller, option part number 46M0916, replacement part number (CRU) 46M0918
  • ServeRAID M5015 SAS/SATA Controller, option part number 46M0829, replacement part number (CRU) 46M0851 - Adapter
  • ServeRAID M5025 SAS/SATA Controller, option part number 46M0830, replacement part number (CRU) 46M0854

This tip is not software specific.

The firmware version 12.7.0-0020 and earlier levels for the IBM ServeRAID M5000 Series SAS/SATA Controllers is affected.

The system has the symptom described above.

Solution

Direct Battery Attachment

If the battery is installed locally to the controller, update the controller to the ServeRAID M5014, M5015, or M5025 firmware version 12.12.0-0039 or a later level, which supports the new battery. The firmware can be downloaded from the following location:

Remote Battery Attachment

If running an IBM System x3550 M2 (7946), IBM System x3650 M2 (7947) or IBM System x3690 X5 (7148), update the controller to the latest IBM ServeRAID M5014, M5015, or M5025 firmware version 12.12.0-0047 or a later level, which supports remote installation of the battery.

If the battery is installed remotely in an IBM System x3620 M3 (7376), IBM System x3630 M3 (7377), IBM System x3755 M3 (7164) or IBM iDataPlex dx360 M3 (6391), call IBM Support and refer to this RETAIN Tip, then ask for the case to be escalated. Currently, the iBBU08 is not supported in these systems.

Additional information

Direct Battery Attachment

The new battery has a different charging circuit than the previous version, which requires the IBM ServeRAID 50xx firmware to be at version 12.12.0-0039 or a later version. The latest version of MegaRAID Storage Manager is 8.16-03 or a later level.

Remote Battery Attachment

The new battery currently supports remote mounting on IBM System x3550 M2 (7946), IBM System x3650 M2 (7947) or IBM System x3690 X5 (7148), with IBM ServeRAID M5014, M5015, or M5025 firmware at version 12.12.0-0047 or later levels.

Applicable countries and regions

 


Document id:  MIGR-5087043
Last modified:  2013-04-19
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